At Upwind, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward return policy to make your experience hassle-free.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days of the delivery date.
- The item must be in its original condition, unused, and with all original packaging and labels attached.
- Certain items, such as personalized products or perishable goods, are not eligible for return.
How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at support@upwind.es with your order number and details about the item you wish to return. Our customer service team will guide you through the process.
- Prepare Your Package: Carefully pack the item in its original packaging. Include a copy of your invoice or order confirmation in the package.
- Ship the Item: Send the package to the address provided by our customer service team. Please note that you are responsible for the return shipping costs unless the return is due to a defect or error on our part.
Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear on your statement.
Exchanges
We currently do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@upwind.es. We will arrange for a replacement or refund, depending on your preference.
Contact Us
If you have any questions or concerns about our return policy, please do not hesitate to contact us at support@upwind.es
Thank you for shopping with Upwind!